Glug MasterSupport
Stuck on a level, found a bug, or have an idea? Write to us and we'll reply within a few days.
It helps to include your phone model and, for a level problem, the level number.
Common questions
I bought Remove ads. How do I get it back on a new phone?
Sign in to the same Google account in the Play Store, open Glug Master, go to Settings and tap Restore purchases.
Can I move my progress to a new phone?
Yes, if you sign in with Google Play Games from Settings on your old phone. Then sign in with the same Google account on the new phone and your progress comes back. Without signing in, progress is saved only on that phone.
A level says I won, but the colors look wrong (or the other way round).
A level is complete when the goal tubes hold exactly the goal colors. If you think a level is wrong, email us the level number.
How do I get a refund?
Purchases go through Google Play. You can ask for a refund from your Play Store order history, or email us and we'll help.